EZCD Print Support

 

Discontinued Product

CD Solutions Inc. will no longer be carrying the EZCD Printer.  Due to the high number of support related costs, and the general dissatisfaction of our retail customers.  We find that it is not a product that mixes well with our core business of Commercial Use CD-R and DVD-R equipment.  You can get support for this printer at the manufacturer's site at EZCD Print.

While the "home user" market is where the EZCD Printer's niche is, this printer is not in our opinion a commercial use unit in ANY way!

We do still have some of the Accessories for this printer, so please give us a call if you need inks, B-Card Trays, or Printable Media for this printer.

For Commercial Use Inkjet Printers, please visit our Printers Homepage!  

There have been several reported problems that we have cataloged to date that you can get help with here.  We will update this as we find more issues.

 P:  Printer ejects the first CD after power up, and then prints fine on the second. 

Reason/Fix:  This is normal for the printer as described in the manual.  When the printer is idle for 5 minutes or more, the first disc will be ejected.  We have found that you can avoid this by leaving the printer off while not in use and turning it on right before you send the job to the spooler.  

P:  The CD is printed with voided lines.

Reason/Fix:  This normally means that the printer properties are not set with the correct settings.  Make sure that the properties are set to print on Glossy Photo Paper as the type, and that should clear up the issue.  If not check your artwork to make sure it's a high resolution image.  (600 dpi or higher)

P:  Printer prints the image way off center.  As if it's the wrong template

Reason/Fix:  In the Discus CD Printing software be sure that you have the correct template chosen.  On the Print tab, left top, there is a gray bar that tells you which template is chosen.  The default is NOT the EZCD Printer.  Click on the button directly under the bar that says Select Template... and choose the EZCD Printer.  This will solve the offset printing.

P:  The CD has vertical scratches at the very top of the disc after coming through.

When the disc comes through it's thicker than paper and can be scratched when pulling the tray out of the printer.  Be sure that you pull the tray straight away from the printer to avoid scratching the disc when pulling it out.  Don't pull up on the tray as you pull outward or it will scratch the printed surface of the disc. 

P:  Printer prints the image slightly off center.

Each printer is slightly different when it comes to the placement of the image it prints.  On a piece of paper you don't recognize it of course, but on a CD you will.  There is an adjustment that can be made in the Discus software that will solve this problem.  On the Print tab there are four arrows called Nudge arrows.  You can use them to move the image from side to side or up and down.  There are also two sliding bars that will allow you to adjust the outer and inner diameter of the print.  We have used 118.5mm outer and 40mm inner diameter for Print Write media. 

P:  The printer won't print the job at all. 

Check to be sure you have the correct printer selected to do the print job.  If you have a HP Printer normally and then forget to change to the Epson C60 printer as the driver, it may print nothing, or it may print terribly offline.  Be sure to have the Epson printer chosen in the print dialogue box as the printer for the job.

P:  The printer won't take the tray with the CD in.  It just sits in the tray holder while the printer searches for paper

When you push the tray into the back of the printer you will feel some definite resistance.  Don't let that stop you from pushing the tray in until the back side of the tray is between the 2 raised lines on the slide.  To see if you have it in far enough open the lid of the printer and look for the two plastic tabs of the tray.  They should be sticking out from between the rollers by about 1/4- 1/2 inch.  This is normal and will allow the printer to pull the disc through with no problem. 

P:  The CD Tray has scratches on the bottom side of it.

It is normal for the tray to get some scratches on the underside near the two tabs.  It comes from pushing the tray into the rollers and is perfectly normal.

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